Returns & The 100-Night Trial
Every Quill order is covered by our 100-Night Sleep Trial. Sleep on your pillow for up to 100 nights from the day it's delivered. If it isn't working for you, you can return it for a full refund of the purchase price. Yes, that means you can use it. A sleep trial you can't sleep on isn't a trial.
How to start a return
Email us at support@sleepquill.com with your order number within 100 nights of delivery. We'll reply with your return instructions and the return address. Please don't send anything back before contacting us, as returns sent without a return request can't be matched to your order and can't be accepted.
Where possible, please return the pillow with its included loft pad and any original packaging you still have.
Damages and issues
Please inspect your order when it arrives. If your item is defective, damaged in transit, or the wrong item, contact us straight away at support@sleepquill.com and we'll make it right at no cost to you, with a replacement or a full refund.
Non-returnable items
Gift cards are non-refundable. For hygiene reasons, we may decline returns that arrive in an unsanitary condition (for example, heavily soiled or damaged beyond normal use).
Exchanges
The fastest route is to start a return for the item you have and place a new order for the one you want.
United Kingdom and European Union: 14-day cancellation right
If your order is shipped to the UK or the EU, you also have a statutory right to cancel your order within 14 days of receiving it, for any reason and without justification. This right sits alongside, and is not limited by, our 100-Night Trial.
Refunds
Once your return arrives, we'll inspect it and confirm your refund by email. Approved refunds are issued to your original payment method within 10 business days. Banks and card issuers can take a few extra days to post the refund on their side. If more than 15 business days have passed since your refund was approved, contact us at support@sleepquill.com.
